1. Information We Collect
When you interact with our website or shop, we may collect the following types of information:
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Personal Information: such as your name, email address, phone number, billing and shipping address, and payment details when placing an order.
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Non-Personal Information: such as browser type, device information, IP address, and browsing behavior collected through cookies or analytics tools.
2. Purpose of Collection
We collect and use personal information for the following purposes:
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To process and deliver your orders.
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To communicate with you regarding purchases, queries, or support requests.
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To improve our website, services, and customer experience.
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To send promotional offers, newsletters, or updates (only if you have opted in).
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To comply with legal and regulatory requirements under POPIA and other applicable laws.
3. Sharing of Information
We do not sell or trade personal information. Your information may only be shared with:
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Service providers such as payment processors, couriers, or IT support who assist in running our business and are bound by confidentiality obligations.
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Legal or regulatory authorities, if required by law, regulation, or court order.
4. Data Protection & Security
We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure gateways, and sensitive information is encrypted in compliance with POPIA standards.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, remember preferences, and analyze site traffic. You may manage or disable cookies through your browser settings; however, some website functions may be affected.
6. Your Rights Under POPIA
You have the right to:
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Request access to personal information we hold about you.
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Ask for correction or deletion of inaccurate, irrelevant, or excessive information.
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Withdraw consent for the processing of your personal information.
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Object to the processing of personal data for direct marketing purposes.
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Lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.
7. Retention of Data
We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, data will be securely destroyed.
8. Contact Us
If you have any questions regarding this Privacy Policy, or wish to exercise your rights under POPIA, please contact us:
Email: sales@greenarchinnovations.co.zaPhone/WhatsApp: 065 933 8474